Job ID | 2023-5560 | # of Openings | 0 | Category | Technical Services & Operations |
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
Shift Hours: Flexibility is necessary as shifts may vary. Training is up to eight weeks on the Day shift. The following shifts are currently available, subject to change as vacancies are filled:
Clearance Required: TS/SCI prior to consideration
Baseline Certification: Security+ or other technical certification to meet 8570 IAT II compliance required
Education/Experience: High School Diploma + 2 years of relevant experience, Associate's Degree or higher + 0 years of relevant experience
Hourly rate: $23-28.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.