• Pays out taxes and insurance from escrow account.
• Monitor acceptable insurance for all loans requiring flood insurance and make disbursements for escrowed loans.
• Prepares and distributes tax and insurance breach letters and NSF letters.
• Posts payments and wires, and processes checks.
• Assists with bill mailings.
• Researches customer inquiries and finds a resolution in a timely manner.
• Provides assistance on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions.
• Prepares files for new loans.
• Complete loan file audits including documentation review.
• Assist with scanning of daily loan documents as needed.
• Complete Error Resolution and Information Request tracking, including document retention as required per regulatory requirements.
• Tracks and audits loans on the tax service, flood certifications, and delinquent tax report.
• Review daily loan reports as needed.
• Acts as Notary for satisfactions and other related bank documents.
• Performs other reasonable duties, including back up of other loan servicing staff, as assigned by immediate supervisor.
• Remain informed of changes in Bank policies, procedures, and products.
• Other projects and/or duties as assigned.

• In-depth knowledge of all mortgage products and services, policies, and procedures and related regulations including reporting and Audit requirements.
• Demonstrated ability to make complex decisions regarding a variety of financial activities.
• Demonstrated leadership skills with ability to deal effectively with external corporate executives and Company’s senior management.
• Accounting skills necessary to perform reporting and financial analysis functions.
• Moderate computer skills including word processing and spreadsheet applications.
• Advanced written, oral and interpersonal skills.

Note:  This is an onsite position located in Bethesda, Maryland.