Glencor Services, Inc. (GSI) provides total service solutions to government and commercial organizations in the Washington DC Metropolitan area. Founded as a Maryland corporation in 1996, GSI is certified under the U.S. Small Business Administration's 8(a) Program, State of Maryland, Department of Transportation, and various local government entities.

GSI provides customized support systems and services to meet unique and evolving client needs.

Services:

At GSI, we focus on developing a partnership with our clients to analyze requirements and develop solutions in a collaborative environment. We clearly define expectations and identify and prioritize issues. Our managers carefully select and assign the most qualified professional staff to meet each specific requirement. As services are performed, we constantly monitor quality control and assess performance. Our management approach to quality is proactive. GSI managers anticipate performance issues and modify policies and procedures avoid any performance difficulties.

Facilities Management Support
Measures to reduce expenditures and manage costs can result in reduced staffing levels. These reductions in staffing levels mandate that organizations do more with less. GSI is able to assist organizations by performing operational functions at lower costs. We provide a broad spectrum of long term and temporary services ranging from inventory management to warehousing, and general administrative services. We can provide on-call and back up services to meet unexpected workloads and peak demands.

Computer Systems Services
Automated Systems play an ever-increasing role in ensuring that organizations operate efficiently. Our technical staff provides full life cycle management from design and development to implementation, documentation, and support. We assign computer analysts and programmers with the specific business process experience required to reduce development lead-times and costs.

Flexible Staffing
Pre-qualified contract staff when you need it. Having the right people at the right time can be the difference between the success and the failure of your business. We take a no-nonsense approach to staffing, realizing that contractors have to be able to quickly identify qualified staff without the hassle of employing systems that simply don't work. GSI partners with local businesses to formulate customized staffing plans. We offer temporary, temp-to-perm, and direct hire staffing.

Customer Contact Solutions
The customer service revolution has brought the management of customer contact to the forefront of government and business operations. GSI recognizes the importance of providing superior customer service and satisfying customer requirements — the first time. We select and train all employees in customer service and empower them with the information and tools to meet customer service demands. We manage both client site and remote site customer service operations to meet diverse organizational requirements.

Transportation Services
Transportation services can be key to efficient operations. GSI provides customized transportation services in support of both government and commercial client operations. We have developed customized systems for staff selection and screening, driver training, route development, vehicle safety programs, and maintenance routines. We recognize the importance of meeting schedule requirements regardless of contingencies or performance conditions. GSI maintains a pool of qualified, on-call employees and back-up vehicles to meet all schedule and contract requirements.