• About Comcast
• Our Credo and Touchstones
• Benefits
• Sales
• Customer Care
• Career Opportunities

About Comcast

Comcast has grown to become the nation's leading provider of cable, entertainment and communications products and services. Although we're primarily known for our cable services, we're also the nation's #1 broadband Internet provider and provide phone over our own managed network.

A forward-thinking company ranked 66th on the Fortune 500 list, we strive to continuously introduce new products and services that lead the industry. Employees here are encouraged to explore the unknown. And with our collective perspectives, insights and ideas, we spark innovation that enables people to become better connected with what's important in their lives.

• About Comcast
• Our Credo and Touchstones
• Benefits
• Sales
• Customer Care
• Career Opportunities

Our Credo and Touch Stones

Our Credo

A critical part of our success is being able to transform the customer experience. We want our customers to be happy they've chosen Comcast, and to do so we have to create and continuously adhere to our own standard—a standard that becomes the highest quality benchmark for everything we do. That standard is our Credo:

"We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market."

To bring our Credo to life, the entire organization has to align—employees, products, service, technology, operations, finance, programming and communications. And, we all have to work toward the same goal: to deliver a better customer experience. That's a commitment that all of us can deliver on.

Our Touch Stones

Our Touchstones are our values, defining us as a company, and laying the foundation for our future success. They are:

• Ethics – We will always act with the highest standards of honesty, fairness and integrity.
• Respect – We will show respect for our customers and for each other.
• Quality – We will offer the finest and most reliable products available.
• Flexibility – We will always be open to new thinking and approaches, as this helps us adapt to an ever-changing marketplace.
• Diversity – We will respect and reflect the customers, communities and cultures we serve.
• Employee Focus – We will invest in our people because our company can only be as strong as the people who work here.
• Enthusiasm – We will work with an unbridled passion for our customers and for our business.

• About Comcast
• Our Credo and Touchstones
• Benefits
• Sales
• Customer Care
• Career Opportunities

Benefits

Recognized by the Minneapolis/St. Paul Business Journal as one of the Twin Cities' "Best Places to Work," Comcast is focused on the continued satisfaction of our employees. We're committed to ensuring you have everything you need to make the most of life both on and off the job, including:

• Medical Coverage – Comprehensive, cost-effective medical, prescription, dental and vision coverage; several medical/dental program options (effective on 91st day of employment).
• Life Insurance – Basic Life Insurance provides a benefit equal to 1.5 times your annual base earnings (effective on 91st day of employment).
• Short-Term Disability Coverage – Regular full-time employees automatically receive 26 weeks of short-term disability coverage for a qualified disability (effective on 91st day of employment).
• Long-Term Disability Coverage – If you are a regular full-time employee, you will automatically receive a basic level of long-term disability coverage with the option to purchase supplemental coverage (effective on 91st day of employment).
• Compensation – Competitive pay with commission based on performance.
• Retirement Investment Options – Comcast offers a 401(k) Plan that allows you to contribute up to 50% of your pay on both a pre- and after-tax basis. The plan gives you a choice of contributing to a traditional, pre-tax 401(k) option; a Roth 401(k) after-tax option; or a combination of the two. Comcast matches 100% of an employee's first 4.5% of savings (or up to the annual IRS limits).
• Employee Stock Purchase Plan – Gives you the chance to purchase shares of Comcast stock at discounted rates.
• Courtesy Services – If you live in an area serviced by Comcast, you may be eligible to receive complimentary Xfinity TV and Xfinity high-speed Internet services and discounted Xfinity phone service.
• Education Assistance – Regular full-time employees may receive tuition reimbursement up to $5,750 per year for approved degree-earning programs.
• Paid Vacations and Holidays – You'll receive 28 paid days off annually, which includes vacation, floating holidays and flex days (prorated based on start date).
• Comcast Partner Discounts – Comcasters receive various discounts from our partner organizations throughout the year.

 

• About Comcast
• Our Credo and Touchstones
• Benefits
• Sales
• Customer Care
• Career Opportunities

Sales Opportunities

If you're an ambitious sales professional who's looking to make the most of your career, bring your talents to Comcast! Within our organization, you'll find numerous opportunities to learn, grow and excel, regardless of your experience level or sales focus. Explore our various sales career paths today, and pursue the promising future ahead of you. At Comcast, our sales professionals can pursue exciting business-to-business or business-to-consumer sales career paths, allowing them to transform their careers.

Check out all available sales positions by clicking our "Career Opportunities" tab.

 

• About Comcast
• Our Credo and Touchstones
• Benefits
• Sales
• Customer Care
• Career Opportunities

Customer Care Opportunities

We're seeking skilled communicators who can be the "voice of Comcast" to our customers. Working in a call center environment, you'll resolve a full range of service issues with diplomacy, tact and your own special style.

A Customer Account Executive is our primary liaison with existing and potential customers. A CAE is a customer advocate, always listening to the customer's wants and needs, and offering the most appropriate solution. Consequently, a CAE helps Comcast achieve its goal of being a company that is easy to do business with. A CAE is one of the most important jobs at Comcast!

Requirements include:

• Desire to sell Comcast products and services
• A high school diploma or GED
• One year of experience in customer service
• Proficiency with Windows programs
• The ability to type 30 words per minute
• A willingness to adapt to change and work various shifts and overtime as needed
• Exceptional communication, interpersonal and problem-solving skills

Key Factors for Success:

• Punctual and reliable attendance
• Strong sense of professionalism
• Positive attitude
• Willingness and ability to adapt to change
• Ability to probe for concerns and overcome objections
• Ability to up-sell products and services to existing customers
• Comfort working in a metrics-based environment

Check out all available customer care positions by clicking our "Career Opportunities" tab.