OR1 Field Resource & Capacity Manager - REMOTE
El Segundo, CA, US, 90245
I. Job Purpose and Core Tasks
Develop and deploy workforce management strategies nationwide. Partner with managers in identifying demand, then propose and schedule resources to meet the demand. Ensure the right number of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask.
DUTIES & RESPONSIBILITIES
Responsibility |
Description |
Align Availability and Demand |
|
Lead Forecast Reviews |
|
Collaborate Cross Functionality |
|
Identify Risks |
|
Lead Communication Framework |
|
Resource Partnership Management |
|
Infrastructure Management |
|
Customer Success |
|
Summary KPIs
The Practice Leader position will be measured on the following Key Performance Indicators (KPIs):
Metric |
Description |
Forecast Accuracy and Demand Planning |
|
Communication Framework Standards |
|
Inventory Management |
|
3rd Party Spend |
|
Cost Containment |
|
Responsibilities:
Align availability, forecast, and demand
-
Forecasts demand, identifies availability, schedules resources to meet demand
-
Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness
-
Identifies opportunities to improve the balance of workload between sites and works with key stakeholders to develop procedures and business rules to achieve desired results.
-
Works closely with leadership to ensure resources are adequate to deliver a successful customer experience
-
Initiates the design, development, and implementation of projects that optimize staffing, scheduling, shifts.
-
Co-manages a resource database to measure performance of all resources for each technical discipline.
-
Reports weekly and monthly on need, forecast, and capacity
Collaborates cross functionally
-
Establishes a regular cadence with leads and managers to communicate performance, forecasts, insights, and recommendations
-
Creates a communication Framework by which national managers can effectively request and schedule resources
Resource Partnership Manager
-
Analyze and optimize spend and utilization metrics associated with 3rd party resources
-
Formalize working relationships with 3rd party supplemental labor forces, which serve to fill internal resource gaps when needed
-
General business development with partners
Infrastructure Management
- Administrates a workforce planning toolset, both digital and non-digital. Oversees the infrastructure to perform the functions of the role.
II. Minimum Knowledge, Education and Skill Requirements
Required
Minimum years of relevant work experience:
-
Requires at least 3-5 years relevant experience with Workforce Management tools
-
3-5 years of project and program management experience
-
Proven track record in process improvement
Minimum education, certifications and/or credentials:
-
Bachelor’s Degree (Finance or Business preferred) OR 10-15 years of relevant work experience
Minimum soft skill requirements:
-
Comfort in ambiguous or high stress situations
-
Track record of working collaboratively in a matrix-ed environment
-
Demonstrated outstanding personal leadership
-
Demonstrated pattern of intellectual curiosity
-
A true team player with excellent interpersonal skills and the ability to work with executives both within the company, its partners, and its clients
-
A sense of urgency and impatience with the status quo
-
Excellent communication and organizational skills, proven
-
Highest standards of ethical behavior
-
Excellent at multitasking
Preferred
Preferred years of relevant work experience:
-
Knowledge and experience in the medical device and/or healthcare marketplace preferred
Preferred education, certifications and/or credentials:
-
Six Sigma Certification
-
PMI Certification
-
Business Analytics/Risk Management
-
Workforce Certification
Preferred hard skill requirements: see required
- Preferred soft skill requirements: Knowledge and experience in technical market segments preferred
III. Essential Function
- Must be able to maintain productive working relationships and treat fellow employees with respect.
- Has contact with: Their department, other departments, and vendors when appropriate
- Physical requirement/Demands: Light
- Mental requirements/Emotional Demands: Ability to adapt and demonstrate flexibility in dealing with changing priorities and work situations.
- Interpersonal and communication skills: This position requires the ability to communicate proactively and effectively; seek necessary information, in a matrix environment
IV. Core Requirements
- Financial/Budgetary: Supervised Responsibility on Revenue and Costs
- Safety: Adhere to KARL STORZ Safety protocols
- Quality: Adhere to KARL STORZ Quality Management System
- Supervision: Does not supervise others
- Authority to Sign (not applicable for North America):
- Travel: Up to 20% percent
KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.
The pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member’s base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
Nearest Major Market: Los Angeles